About the company:
ECS Virtual Support is a major communications company with a focus on matching top-notch customer service representatives with influential industry clients is ECS Virtual Support LLC. Among the Fortune 500 corporations and well-known luxury brands that ECS services are its clientele. Our ability to provide accessible working hours around-the-clock, 24/7, enables us to provide our agents the freedom to choose their own schedules and manage their earning potential without placing a limit on the number of hours they can work.
About this job
As a Virtual Customer Support Agent with ECS, you may join our growing team. Over 2,000 agents are needed right now to work remotely from the convenience of their homes. You will have the option to select from a variety of positions as an agent, including helping customers make cruise trip bookings, organizing roadside assistance, navigating the websites of tax companies, and supporting families with reservations, among others. Our virtual agents are renowned for their competence, likeability, and dedication to going above and beyond for our clients.
ECS is the ideal place for you to work from home in a family-friendly setting with a respectable business.
We provide you complete autonomy and flexible hours so you may choose a schedule that works for you.
Our agents' starting salary is $10/hour for a minimum of 40 hours per week and $8/hour for fewer than that. We provide performance-based bonuses and incentives linked to client satisfaction and hours worked in addition to the base salary. You have the opportunity to work any schedule, including days, evenings, nights, weekends, and overtime, giving you a good chance to make between $30,000 and $60,000 a year. Independent contractors are eligible for this opportunity.
We work hard to respond in a timely manner, and we'll let you know what we've decided in two business days. If our message isn't in your inbox, don't forget to look in your junk or spam bins. If we were unable to contact you, we would be sorry.
Your Responsibilities
- Participate in training and certification programs as a responsibility.
- By supporting and directing clients with a polite and helpful attitude, provide great customer service.
- Answer incoming calls, video conversations, and live chats using your home phone and computer to provide excellent customer service.
- Commit to and complete the required minimum weekly hours.
- Be responsible in every element of your work with us.
Standard Requirements:
- Prior experience in customer service is recommended but not necessary.
- A positive attitude and effective communication abilities are critical.
- Dedicated workspace that is quiet and furnished with a laptop or desktop, a headset, and a solid wired high-speed internet connection.
- Excellent typing, communication, and computer skills that showed professionalism.
- Grammar and spelling norms are mastered.
- Willingness to submit to customary voice evaluations, drug tests, technology checks, and background checks.
- High work standards and a dedication to earning high client satisfaction ratings.
- Excellent mastery of the English language and ability to communicate.
- Must be at least 18 years old.
- Equivalent to a high school diploma.
- Authorized to live and work in the United States.
- Arkansas, California, Connecticut, Maryland, Massachusetts, New York, Oregon, Washington, DC, and Wisconsin residents are ineligible.
- For system verification, you must have access to a smartphone.
Technical prerequisites
Please read this carefully:
- CPU Speed: AMD Phenom Ryzen or comparable processor, dual-core 2.8 GHz or greater, Intel i5 or i7 class.
- Atom, Celeron, Pentium, and Opteron processors are incompatible.
- 20 GB is the minimum amount of free hard drive space.
- 60 GB is the minimal hard drive total space.
- 10 Mbps is the minimal required download speed.
- Internet upload speed requirement: 3 Mbps.
- 120 ms is the maximum network latency.
- Operating system: 64-bit Windows 10.
- RAM requirement: 4 GB.
- An Ethernet cable must be used to link your desktop computer or laptop to the router or modem.
- Tablets, all-in-one computers, Netbooks (Chromebooks, Microsoft Surface, etc.), and Mac computers are prohibited.
Job specifics:
- A contract-based role.
- Options include full- or part-time employment.
- Flexible schedules are more typical for full-time workers, taking into account time zones and industry standards.
- Remote location for work.
Disclaimer:
We at ECS are dedicated to promoting an inclusive and diverse work environment. Without regard to national origin, race, color, religion, gender, gender identity or expression, sexual orientation, age, veteran status, or any other factor protected by federal, state, or municipal law, all qualified applicants will be given consideration for employment. Applications from people of all sexes, sexual orientations, races, abilities, and backgrounds are welcomed (M/F/D/V/LGBTQ+).
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